000 Overview of Site Navigation (2:39 min, 15 Mb)
Who is CADCourse.com
We use the Oracle NetSuite database
Website overview
Register and Logging
Home Tab
Navigation through path control
Catalogue Link
Knowledge Base link
001 Overview of main Web Site tabs (0:54 min, 5 Mb)
Web Site Overview
Catalogue, MyAccount, Winston, Online Training Tabs
002 Highlights of the Catalogue (0:57 min, x Mb)
CADCourse Special Offers
Physical Shipment via UPS for ESD Downloads
003 Creating a Support Case (3:53 min, x Mb)
Register and Log into the CADCourse Customer Center
Choosing a Password and Username
Accept estimate, and see billing history
Entering a support case
Case Status or stage Open Closed or Escalated
Assigning a solution to a customer
004
Checking the status of a Support Case (2:43 min, x Mb)
My Account
View items in the Shopping Cart
Adding and removing items into the cart
Changing personal preferences
Searching the site via transaction number
Getting a Support Cases Status
Reopening a case
Case response by email
005
Physical shipping vs ESD Download (1:24 min, 20 Mb)
CADCourse Products
Information Items
Links to Movies and PDF contents
Must have broadband high speed internet for download
Physical shipping vs ESD Download.
006 Choosing a Shipping Method (3:53 min, 24 Mb)
Adding a product to the cart
Logging in with password and user name
Entering shipping and billing information
Entering Credit card information
Choosing a shipping method
Minimum rates
Local vs. International shipping
Import Duties and taxes
Shipping to Canada
Ground shipping
Other shipping options
Submitting the order
007
Receiving Download Instructions (6:07 min, 48.52 Mb)
Ordering a download product from CADCourse.com
ESD Download Instructions via Support Case email
Reading the download instructions
Connecting to the ftp site.
Ftp Username and password
Long wait to connected to ftp site
View it in a folder view
Alt+Tab to switch programs
Save As to the file to the hard drive
Interrupting a download
Copying to folder vs save as
Extracting the downloaded file
Use the extraction password.
008 Highlights of the website (1:43 min, 29 Mb)
Highlights of the website
CADCourse Products Overviews
CADCourse Essentials
Best of Live for Woodworkers
CADCourse Space Station 3D Concepts
009
Free help vs paid support (2:38 min, 26 Mb)
Free help vs paid support
Winston's Pages
Free Tutorials
Tips and Tricks
WebEx Online Training and Support Center
Sharing your desktop and cursor across the internet
Support and Training Contracts
CADCourse is a pay-for-support company